Andrew Day
Senior Customer Success Manager @Alida
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WORK HISTORY
Senior Customer Success Manager @Alida
Toronto, ON, CA
Own a portfolio of 40 enterprise customers representing $3M ARR, driving adoption, executive alignment, and long-term retention strategy. Achieved 92% retention while securing multiple multi-year renewals, identifying $700K+ in expansion opportunities and proactively protecting $300K ARR at risk. Built scalable CS infrastructure including customer health scoring, enablement programs, and playbooks while mentoring a Scaled CSM and partnering cross-functionally to improve product adoption and customer outcomes.
EDUCATION
Fanshawe College
Diploma, Media Studies
SKILLS
ABOUT ANDREW DAY
I’m a Customer Success leader with 9+ years of experience helping enterprise SaaS companies drive adoption, retention, and long-term customer value. My background spans both individual contributor and leadership roles, managing strategic accounts while also building and mentoring high-performing Customer Success teams. I currently manage a portfolio of 40 enterprise customers representing $3M ARR, leading adoption strategy, executive business reviews, and renewal planning. Throughout my career, I’ve managed portfolios exceeding $11M ARR, achieved retention targets above plan, and partnered closely with Sales, Product, and Engineering to improve customer outcomes and influence product direction. In previous roles, I led a team of 8 Enterprise CSMs, developing playbooks, onboarding frameworks, and customer health programs that improved retention and reduced time to adoption. I enjoy building scalable success programs while also working directly with customers to drive measurable ROI and long-term partnerships. Outside of work, I enjoy golf, traveling, and spending time with my family.
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