Andrew Fowble

Associate Director, Client Services @IQVIA

Carlsbad, CA, US

Make hiring decisions and facilitate the training and development of new team members in the Operations department• Management, coaching, and off-boarding of employees• Monitor progress in achieving quality objectives in recruitment, scheduling, and client and employee satisfaction• Oversee and manage team of Account Managers, Account Executives, and Recruiters• Manage allocation of resources on needed recruitment efforts• Meet with team members regularly to provide coaching and identify focus areas • Ensure that Operations processes and procedures are standardized and followed• Monitor employee production and satisfaction• Provide regular employee feedback and performance evaluations• Liaise with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals• Regularly evaluate the efficiency of business procedures according to organizational objectives and develop process improvements• Review financial information and adjust operational budgets to promote profitability• Evaluate overall department performance by gathering, analyzing and interpreting data and metrics

Point Loma Nazarene University

Bachelor’s Degree