Andrew F.

Senior Program Manager, Customer Learning @Linkedin

Omaha, NE, US

Senior Program Manager passionate about creating impactful, scalable customer learning programs at LinkedIn that help users adopt products confidently and realize real value. I thrive on using data and automation to simplify processes, building strong partnerships across teams, and exploring new technologies like AI to make learning more engaging and efficient. I focus on clear communication and alignment to ensure programs truly move the needle for customers and the business.• Program Leadership & Impact: Owned end-to-end management of Customer Learning programs that drive product adoption and enhance customer success through thoughtful, data-driven education strategies.• Process Optimization & Innovation: Identified and implemented opportunities to automate workflows, improve customer experience, and boost operational efficiency using analytics and emerging technologies like generative AI.• Cross-Functional Collaboration: Partnered closely with teams including Scaled Solutions, Customer Success, and Sales to align goals, streamline delivery, and foster a culture of trust and partnership.• Data-Driven Storytelling: Created and maintained dashboards to track engagement and success metrics, using insights to continuously improve programs and clearly communicate impact to stakeholders.• Strategic Communication & Market Awareness: Developed tailored communication plans for diverse audiences, managed project dependencies, and stayed informed on market trends to evolve learning initiatives aligned with LinkedIn’s vision.

University of Nebraska at Omaha

Bachelors of Science, Economics

Millard South High School

High School Diploma, General Studies

Metropolitan Community College

Associate of Arts (AA), Graphic Design