Andrew F.

About Andrew F.

I’m an enterprise operations and strategic program leader with experience driving…

Experience

1. Senior Program Manager, Customer Learning

   Linkedin

   Jun 2025 — Present · Omaha, NE, US

   Senior Program Manager passionate about creating impactful, scalable customer learning programs at LinkedIn that help users adopt products confidently and realize real value. I thrive on using data and automation to simplify processes, building strong partnerships across teams, and exploring new technologies like AI to make learning more engaging and efficient. I focus on clear communication and alignment to ensure programs truly move the needle for customers and the business.• Program Leadership & Impact: Owned end-to-end management of Customer Learning programs that drive product adoption and enhance customer success through thoughtful, data-driven education strategies.• Process Optimization & Innovation: Identified and implemented opportunities to automate workflows, improve customer experience, and boost operational efficiency using analytics and emerging technologies like generative AI.• Cross-Functional Collaboration: Partnered closely with teams including Scaled Solutions, Customer Success, and Sales to align goals, streamline delivery, and foster a culture of trust and partnership.• Data-Driven Storytelling: Created and maintained dashboards to track engagement and success metrics, using insights to continuously improve programs and clearly communicate impact to stakeholders.• Strategic Communication & Market Awareness: Developed tailored communication plans for diverse audiences, managed project dependencies, and stayed informed on market trends to evolve learning initiatives aligned with LinkedIn’s vision.

Education

• University of Nebraska at Omaha

  Bachelors of Science, Economics

  2004 — 2009

• Millard South High School

  High School Diploma, General Studies

  2000 — 2004

• Metropolitan Community College

  Associate of Arts (AA), Graphic Design

  2011

Skills

• Music Industry
• Sequel
• Project Management
• Web Analytics
• Social Networking
• Social Media Marketing
• Customer Satisfaction
• Data Analysis
• Music Performance
• Social Media
• Microsoft Office
• Sales
• Voice of the Customer Analysis
• Voice of the Customer
• Process Enhancement
• Teamwork
• Graphic Design
• Account Management
• Adobe Creative Suite
• Customer Service
• Customer Experience
• Linkedin
• Marketing Strategy
• Creative Strategy
• Online Advertising
• Communication
• Leadership
• Product Development
• Project Coordination
• Team Building
• Management
• Marketing
• Troubleshooting
• Time Management