Andrew Dunifer

About Andrew Dunifer

I lead at the intersection of customer outcomes, revenue growth, and execution.I’m a Vice President of Customer Success with deep experience scaling enterprise accounts, stabilizing complex customer relationships, and turning strategy into delivered results - not just presentations and roadmaps.My background spans enterprise consulting, software engineering services, and transformation programs, where I’ve owned both the commercial outcome and the delivery reality. I work closely with the c-suite and executive teams to align business priorities with execution models that actually scale.What I’m known for: • Translating executive strategy into clear operating models, accountable teams, and measurable outcomes • Driving net revenue growth through expansion, renewals, and trusted-advisor relationships • Navigating complex stakeholder environments across Sales, Delivery, Product, and Engineering • Stepping into ambiguity, fixing what’s broken, and leaving organizations stronger than I found themI’m pragmatic by nature. I focus on getting the work done, protecting the customer relationship, and ensuring the business outcomes materialize - not just talk. Today, my focus is on: • Enterprise customer success at scale • CRO-aligned growth strategy and execution • Consulting-led transformation tied to real ROI • Building operating models that customers trust and teams can executeI’m a senior leader who can own the number, own the relationship, own the execution and build effective GTM teams for mutual success. Core Focus Areas:Enterprise Customer Success | Revenue Growth | Executive Stakeholder Alignment | Transformation Programs | Operating Model Design | Delivery at Scale | Commercial Strategy

Experience

1. Vice President Client Success - Enterprise

   SoftServe

   Jan 2025 — Present · Austin, TX, US

Education

• The University of Texas at Austin

  BA | Business Certification

  1996 — 2000

• UNLV Lee Business School

  Master of Science - MS, Management Information Systems

  2011 — 2013

• UNLV Lee Business School

  Master of Business Administration (MBA)

  2011 — 2013

Skills

• Online Marketing
• Strategic Planning
• Direct Marketing
• Google Analytics
• Business Development
• Digital Marketing
• Relationship Marketing
• Mobile Devices
• Data Mining
• Marketing Management
• Competitive Analysis
• Start-Ups
• Email Marketing
• Advertising
• Online Advertising
• Strategy
• E-Commerce
• Management
• B2b Marketing
• Social Media
• Product Marketing
• Social Networking
• Brand Awareness
• Social Media Marketing
• Customer Relationship Management (Crm)
• Data Analysis
• Sem
• Account Management
• Microsoft Sql Server
• Brand Management
• Marketing Strategy
• Direct Sales
• New Business Development
• Marketing Communications
• Project Management
• Database Marketing
• Marketing
• Public Relations
• Experiential Events
• Sales