Andy Schulz
Proven Leader in Contact Center Operations and Customer Experience | CCXP and Lean Six Sigma Green Belt, Committed to Operational Excellence and Team Development
- Role
- Contact Center Manager at Infinity Home Services
- Location
- West Bend, WI, US
- LinkedIn followers
- 500 followers
About Andy Schulz
I am a Senior CX & Contact Center Operations Leader who transforms fragmented cost…
Experience
Contact Center Manager
Dec 2024 — Present · Brookfield, WI, US
I spearheaded the design and launch of a centralized after-hours and overflow call handling strategy, aligning 20+ distinct brands under a single partner to improve service consistency, ensure near-100% answer rate, reduce costs, and enable scalable growth across the portfolio.
Education
University of Wisconsin–Oshkosh
Bachelor of Liberal Studies, Leadership and Organizational Studies
Skills
- Microsoft Dynamics
- Sql
- Supply Chain Management
- Data Entry
- Servant Leadership
- Strategic Planning
- Balanced Scorecard
- Social Media
- Continuous Improvement
- Accountability
- Strategy
- Team Member Development
- Department Budgeting
- Team Facilitation
- Purchasing
- Process Improvement
- Business Process Improvement
- Mass Hiring
- Leadership
- Inventory Management
- Customer Service
- Innovation
- Management
- Team Building
- Continuity Programs
- Lean Thinking
- Project Management
- Microsoft Excel
- Customer Satisfaction
- Training
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