Drew Williams
Global Head of IT Service Delivery @Hogan Lovells
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WORK HISTORY
Global Head of IT Service Delivery @Hogan Lovells
Washington, DC, US
EDUCATION
Duke University - The Fuqua School of Business
Continuing Education - Management Certification Program
Stratford University
MBA/MIS, Management Information Systems and Services/ MBA studies
Gettysburg College
Politcal Science, Education
Stratford University
B.S. - Information Technology , Computer and Information Systems Security/Information Assurance
Harvard Business School Online
Leadership and Management Track, Leadership Principles Certification
ABOUT DREW WILLIAMS
Solutions focused/results-driven coach/mentor with over 25 years of senior-level IT management. A hands-on management leader with broad based business experience adept at managing all aspects of information technology, resolving complex issues and leading diverse technical teams delivering service excellence. In addition to being a pragmatic, cost conscious manager who emphasizes customer service, skilled in preparing executive systems strategies and establishing technical support functions to facilitate attainment of business objectives. Additional experience includes delivering service delivery workshops, certification programs and direct impact coaching and mentoring. Specialties: ITIL/ITSM, Process Improvement, Project Management, Risk Management, Resource Management, Service/Help Desk Management, Team Building, Coaching/Mentoring, Training & Development, Hospitality Service Management, Technology Infrastructure, Regulatory Compliance (HIPAA, SOX, PCI), Operational Framework (MOF), IT Governance (COBIT), Identity and Access Management
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