Andrew A. Diaz
Senior Director, Service Delivery & Pmo @SEIDOR
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WORK HISTORY
Senior Director, Service Delivery & Pmo @SEIDOR
Bogota, DC, US
Lead enterprise SaaS service delivery across LATAM, EMEA, and US education clients, ensuring governance, execution quality, and measurable customer outcomes. Manage and mentor multi-disciplinary teams (PMO, service delivery managers, functional/technical consultants, and contractors). Serve as senior escalation owner for complex customer issues, driving cross-functional resolution and continuous improvement.• Improved delivery predictability and project health by 35% through governance and execution optimization• Built scalable delivery documentation and transparency systems (Salesforce, Jira, Confluence) with full adoption across teams• Standardized onboarding and delivery playbooks to reduce time-to-live and improve stakeholder experience
EDUCATION
SBS Swiss Business School
Master of Science (MS), Project Management
Universidad Tecnológica de Bolivar
CONTINUED EDUCATION AND STUDIES Diplomado – Formación de Gestores de Calidad, Educational/Instructional Technology
Aden Business School
Graduate Studies in Project Management, Project Management
University of San Francisco
Specialization in Finance Management, International Finance
Harvard Business School Executive Education
Management Styles, International Business
Universidad Francisco de Vitoria
Executive MBA
Stetson University
Major in Project Management, Project Management
Fordham Gabelli School of Business
Specialization in Finance Management, International Finance
SKILLS
ABOUT ANDREW A. DIAZ
Senior Director-level Service Delivery, PMO, and Client Experience leader with 15+ years of international experience across SaaS, EdTech, Higher Education, and enterprise technology in LATAM, the US, and EMEA.I lead through customer journeys and roadmaps bridging Agile execution (Scrum) with service governance (ITIL) to deliver programs from discovery to go-live, adoption, and measurable outcomes. I’m known for closing execution gaps and turning “gray areas” into structured governance, operating models, and scalable delivery practices.I thrive in complex environments where stakeholders need clarity, teams need alignment, and delivery must be executed with high standards without overpromising or underdelivering.Core strengths:• SaaS service delivery leadership and PMO governance• Executive stakeholder management and escalations• Customer journey optimization, adoption, and retention strategy• Salesforce + AWS ecosystems and enterprise integrations• Building high-performing teams (consultants, PMO, contractors)Bilingual English/Spanish | Dual US/Colombia citizen | Open to remote leadership roles
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