Andrew Deluce

Customer Success Manager at Anodot

Role
Senior Customer Success Manager United States at Umbrella
Location
Boise, ID, US
LinkedIn followers
500 followers

About Andrew Deluce

My success in IT, project management, and customer success is due to a fascination with…

Experience

  1. Senior Customer Success Manager United States

    Umbrella

    Oct 2021 — Present · Boise, ID, US

    Highly Technical Customer Success Manager responsible for onboarding new clients and helping customers achieve their technical goals.Performed configuration, validation, alert setup, and data analysis. Responsible for technical consultation throughout Anodot implementation and support.Key Accomplishments: • Worked with major Fortune 500 companies across multiple tech sectors • Monitoring expertise in FinOps, Ad Tech, Telco, CX, & IT Infrastructure • Performed on-site onboarding and training for US clients • Command of the Message certified (Force Management) • Developed custom client reporting via Anodot API • Migrated multiple clients from in-house monitoring solutions • Handled client communications and ongoing engagement

Education

  • Indiana University Bloomington

    Master's degree

  • Indiana University Bloomington

    Master of Public Administration - MPA

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Andrew Deluce — Senior Customer Success Manager United States at Umbrella in Boise, ID, US | Unifers