Andrew Baumann
Enterprise Value Creation through CX & Servicing Transformation | Growth, Efficiency & Operating Model Strategy
- Role
- VP, Client Services at Tallwave
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Andrew Baumann
I work at the intersection of customer experience, revenue growth, and operating model transformation.For more than 15 years, I’ve helped complex organizations modernize how servicing actually works across agent ecosystems, digital self-service, routing strategy, workflow design, and enterprise governance. I’ve led large-scale transformation initiatives within leading financial institutions, scaling initial engagements into multi-million-dollar strategic partnerships.My focus is simple: design and operationalize systems that drive measurable business value, not just better experiences.
Experience
VP, Client Services
Apr 2022 — Present
Education
Georgetown University
Masters of Professional Studies
University of Michigan
BA, Sports Management
Skills
- Digital Media
- Strategy
- Content Strategy
- Marketing
- Sports Marketing
- Social Media Marketing
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