Andrew Bates Cmgr
Complaints Strategy Lead @Monzo
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WORK HISTORY
Complaints Strategy Lead @Monzo
Liverpool, GB
Leading the development and execution of the complaints strategy at Monzo, to ensure the best outcomes for our customers.
EDUCATION
University of Liverpool
Bachelor of Arts, BA History & Information Technology
Anglia Ruskin University
Bachelor’s Degree, BA Hons Business Management & Leadership
SKILLS
ABOUT ANDREW BATES CMGR
Experienced financial services professional, a Chartered Manager with a demonstrated history of working in the banking industry. Skilled in Risk Management, Governance and Oversight, Quality Assurance, Customer Experience, Complaints Management, Regulator and Ombudsman engagement, Financial Services. Strong community and citizenship involvement. Starting a new role in June 2025 as Complaints Strategy Lead at Monzo Bank
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