Andrew Cutforth
Head of Customer Success, Digital Division @Accelleron
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WORK HISTORY
Head of Customer Success, Digital Division @Accelleron
Montreal, QC, CA
Customer Strategy & Value Realization: Define and execute success strategies that help customers achieve operational, environmental, and commercial outcomes across all digital products- Onboarding & Adoption Leadership: Oversee structured onboarding processes that accelerate time‑to‑value, ensure smooth deployments, and establish strong customer engagement from day one- Partnering Across Sales, Product, Ops & Development: Work cross‑functionally to align customer needs with product improvements, roadmap priorities, technical support, and global operational workflows.
EDUCATION
Concordia University
Diploma, Data Science
McGill University
Bachelor of Arts (B.A.), International Development Studies
Shipping Federation of Canada
Certificate in Marine Transportation
Centralia High School, Centralia, MO
High School Diploma
SKILLS
ABOUT ANDREW CUTFORTH
I am the Head of Customer Success - Digital Solutions at Accelleron.I\'m a customer‑obsessed leader passionate about helping maritime organizations unlock measurable value through digital solutions. Over the course of my career - from Operations Support and Customer Success to now leading the Digital Customer Success team at Accelleron - I\'ve partnered with maritime customers around the world to operationalize technology that drives better decisions, stronger performance, and more sustainable outcomes at sea and ashore.I thrive at the intersection of people, process, and product. My work centers on building the strategies, teams, and cross‑functional alignment needed to guide customers from onboarding to first value, through adoption, and into long‑term success. I enjoy transforming complexity into clarity, designing scalable processes, and ensuring that great technology truly delivers impact where it matters.My experience spans a wide range of maritime digital solutions, including LOREKA360°, Tekomar XPERT, OptiNav AI, and OptiHull. Across each product line, I focus on value realization, customer advocacy, and continuous improvement - both for customers and internally within the organization. Above all, I believe strong partnerships and transparent communication create the foundation for successful digital transformation. I’m motivated by helping teams succeed, enabling customers to achieve their goals, and shaping the future of maritime performance and sustainability.
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