Craig Cross

About Craig Cross

Microsoft Dynamics 365 and Power Platform Information Technology, Business and…

Experience

1. Consulting Director

   HSO

   Aug 2020 — Present

   As a Consulting Director, I am responsible for providing support to my Sales organization by applying technical expertise across multiple disciplines to first understand clients’ technical drivers, and consult on the best approach and best practices to achieve them with their Dynamics 365 and Power Platform deployments. I make magic when working with strategic clients, partially based on my many years\' experience to solve major technical challenges but also by providing thought leadership for both technical and process innovation to help enable my client\'s success. My goal is always to drive revenue and competitive advantage for my clients while always understanding and being sensitive to budgetary and resource constraints. I thrive on assisting salespeople and their customers quickly and successfully to solve problems, provide instant value and am passionate about playing a pivotal part in helping drive our cooperative businesses forward. My responsibilities include the following- Managing a portfolio of clients & driving their success through technology and process improvement - Support the Sales team from the beginning of a sales cycle to understand a client’s overall technology direction, and apply expertise to develop the most optimal solution for the client’s organization- Troubleshoot, and present custom solutions to any and all potential customer problems - Provide customer feedback in a timely manner to our internal operations and PMO department to ensure future product development & available IP is aligned with my clients’ needs - Manage projects, acting as technical advisor to clients and strive to align if not over-deliver expectations with delivered solutions - Support the development of cross-functional business processes; identify alternative solutions, assess feasibility, and recommend new approaches via technology enablement - Provide thought leadership in emerging technologies with my Solution Architecture peers as well as active clients

Education

• Boston University

  Certificate, Business Process Management

  1997 — 1998

• University of Rhode Island

  BS, Mechanical Engineering

  1985 — 1990

Skills

• Integration
• Axapta
• Microsoft Sql Server
• Project Management
• IT Strategy
• Crm
• Business Process Improvement
• International Trade
• Sharepoint
• Microsoft Crm
• Software Project Management
• Consulting
• Enterprise Software
• Analysis
• Business Intelligence
• Business Process
• Solution Architecture
• Microsoft Dynamics
• Business Analysis
• Management
• Erp
• Software Development
• IT Management
• Product Management