Andrew Pope

About Andrew Pope

Product leader with 12 years of experience and a track record of delivering high-impact data-driven solutions. 5 years of building and leading PM teams as a people manager.At DocuSign, I lead a team of platform PMs responsible for observability and security frameworks (fraud and abuse mitigation, monitoring, site reliability, key management, and rate-limiting). Previously, I led product on Amazon Prime’s Fraud and Abuse program, protecting a 170MM member base worldwide. I worked with world-class engineers from Palantir, Google, and Facebook to build workflow tools for VC (venture capital) and PE (private equity) firms. As a product director, I oversaw a social network that reached the top communication position on Google Play in SE Asia with 10 million MAU (monthly active users).

Experience

1. Principal Technical Product Manager

   Docusign

   Mar 2021 — Present · Seattle, WA, US

   PM responsible for DocuSign\'s overall security, focusing on: fraud mitigation, privacy compliance, and authorization capabilities.• Developed a cross-functional strategy to reduce fraud at DocuSign, resulting in a >xx% decline in fraudulent use of the product • Developed an automated Risk Scoring model to detect, queue, and link suspects to cases for our fraud investigation teams• Built in-product abuse reporting capabilities, resulting in a >xx% increase in customer consent to be contacted by investigators • Worked cross-functionally to drive a YoY increase in service adoption of our team’s protection frameworks• Designed an automated API rate limit scaling solution to reduce OPEX (ops expense) spent on manual management by >xx%

Education

• Simon Fraser University

  Bachelor of Arts, Interactive Arts

  2006 — 2011