Andrew Pond

Chief Technology Officer @Paradise Plumbing, Air & Electric

Miami, TX, US

Assures technology is configured, managed, and effectively used, advancing company’s strategic business goals and metrics - Proactively protects networks and data utilizing firewalls, intrusion detection, backups, multifactor authentication; Cloud backups minimize ransomware threats; bare metal recovery images - Ensures internet connectivity utilizing SD-WAN with multiple WAN connections; active failover configurations and monitoring to alert for service issues - Defined disaster recovery procedures, allowing employees to operate from home - Defines/advances technical growth, direction and innovation - Consults with other department managers for best deployment and use of technology - Conducts research and use case studies on leading technologies to recommend - Functions as a good steward of resources, reoccurring expenses, revenue and control of IT budgets - Replaces obsolete systems and software with emerging technologies - Integral in onboarding new employees – deploying systems, accounts, security, training - Creates technology training; mobile deployments; communication software; vertical solutions (SaaS)- Attends industry conferences keeping current and acquiring new knowledge - Innovate SOP and solutions to meet changes in operations and technology - Drive adoption of new technologies - Network and systems administrator: install, configure, deploy all networks, servers and desktop solutions - Maintain professional contact of vendors, VARs and service providers - Maintain asset and inventory tracking; provide EOY tax and depreciation schedules - Enables secure outside remote connections; supporting and instructing users on use - Utilize mobile device management software to configure, update, secure and support an outbound service team - Demonstrate loyalty and team commitment by being available 24x7x365 for resolving any technology issue