Andrew Chudiak

Team Leader - Customer Onboarding @Tipalti

London, GB

Responsibilities• Manage a team of Customer Onboarding Managers (OM) in London, Tel Aviv, Tbilisi and Vancouver to deliver global projects while maintaining high-quality CSAT and time-to-value metrics to ensure clients receive a best-in-class service.• Hiring new Onboarding Managers, ensuring a balance of skills, experience and cultural fit to enhance the existing team\'s skill set and develop a culture of high-performance, transparency and accountability.• Growing the team by finding opportunities for OMs to take on new responsibilities, gain new knowledge and experience, and develop their career.• Reporting to the Director of Customer Onboarding regarding monthly, quarterly and yearly targets, timelines and forecasting, client satisfaction, process updates, resource planning and global initiatives.Achievements• Delivered a global pipeline of $10mil+ across 3 work streams and 4 locations, while hitting time-to-value and customer satisfaction metrics• Doubled the size of the team (from 4 to 8) with effective hiring practices to manage an ever-increasing and diverse workload • Promoted team members to grow individual contributors and provided clear career progression and retaining top talent• Adapted the team to begin delivering projects across 3 product sets, by bringing project types in-house, increasing project delivery quality and reducing business costs.• Empowered the team to take ownership of new project types, creating multiple SMEs across the team who have delivered scalable processes and documentation for teaching newer Onboarding Managers.

Birkbeck, University of London

Master's degree, Business Innovation with E-Business

BPP University

Bachelor's Degree, Business Management

Oaklands High School

High School, GCSE's