Andrew Caulder

Store Manager @Starbucks

Miami, FL, US

The world’s largest coffeehouse chain, humanity-centric, purveyor of fine whole bean coffee, 19 billion annual revenue ($2.2 million locally), and partners (28 direct reports).Community-focused leader devoted to human connection, actively nurturing the limitless possibilities of togetherness with compassion, listening, and a commitment to forging heartfelt bonds with every customer I serve, conversation I have, and community I engage.• Leverages innovative problem-solving and data analysis to optimize inventory and reduce order errors by 90%, while a targeted customer connection strategy attracted an additional 40% of rewards customers over the previous fiscal year.• Boosted employee retention by 35% and positive feedback by 50% through rich personal connections and accountability. enhanced customer loyalty and satisfaction through a digital strategy, leveraging human connection and digital transformation initiatives that integrated technology to meet and exceed business needs.• Exercises exceptional leadership and a consultative approach to boost customer satisfaction scores by 30%, guiding the store to a 27% increase in annual sales.• Cultivates a culture of collaboration and communication by building and maintaining robust relationships with local and national government agencies and private, for-profit, and non-profit organizations. Represents Starbucks in the community, leveraging these connections to enhance brand recognition, store visibility, drive sales, and community engagement.• Drives performance and team development through effective coaching and feedback. Inspires Shift Supervisors to lead weekly store meetings, assess performance, and guide on both operational and leadership dimensions. Encourages best practices and continuous improvement for overall team success, yielding internal promotions to salaried positions.

Embry-Riddle Aeronautical University

Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General

Florida International University

Master of Science (M.S.), Electrical, Electronics and Communications Engineering