Andrew Blickley

About Andrew Blickley

I am a results-focused IT and production support leader who enables sales growth and helps optimize profitability by improving sales channel systems and streamlining operations.I also have a strong track record of building and training high-performing teams in matrixed environments through the development and mentoring of staff.I am currently a Senior Director at Verizon, leading the production support organization for all the company’s assisted sales channels.My core competencies include:Leadership, Production Support, Operations Management, Process Improvement, Issue Triage, Agile, SDLC, Staff Development, Training, Crisis Management, POS Systems, Quality Assurance, Stakeholder Management, Networking, Project Management, DevOps, Budget Management, Communications

Experience

1. Senior Director of Technology

   Verizon

   Jul 2025 — Present · Irving, TX, US

   I lead an 87-person organization responsible for the timely triage and resolution of incident tickets across a broad ecosystem of assisted sales channels—including direct retail, indirect partners, national retailers, residential sales, and call centers. I oversee end-to-end production defect management, system reliability, and comprehensive system analysis to ensure our platforms operate with consistency, accuracy, and speed.My team develops, acquires, and optimizes system support tools, elevating both the agent and customer experience. I also drive enhancements to our support processes and lead execution of system testing to ensure seamless performance across the business.A key focus of my leadership has been preparing the organization for the future of intelligent support. I have laid the foundational strategy for generative AI adoption within point-of-sale system support and established the groundwork for agentic AI capabilities that will transform how we diagnose, resolve, and prevent issues.Through strong operational discipline, technical insight, and a focus on innovation, I ensure our systems, tools, and support experiences scale effectively to meet the needs of a complex, high-volume sales environment.

Education

• State University of New York College at Plattsburgh

  Bachelor of Arts (BA)