Andrew Balitaan

About Andrew Balitaan

Technology manager with the ability to develop strong partnerships, identify strategic…

Experience

1. Manager, Productivity Engineering

   Linkedin

   Dec 2022 — Present

   I manage the Service Management Engineering and SaaS Engineering teams. Service Management Engineering designs, operates, and measures service management capabilities for Productivity Engineering at LinkedIn. This scope includes- Critical Incident Management - Problem Management - Change and Release Management - Service Portfolio Management - Service Operational Health Metrics SaaS Engineering manages configuration, integrations, security, licensing, and administration for a portfolio of enterprise SaaS applications. Started as the first full-time hire for Critical Incident Management, built service management programs, and scaled to a global team of 9 engineers. Also the occasional disc jockey.

Education

• Loyola University Chicago

  Bachelor of Business Administration (B.B.A.), Information Systems, Accounting

  2008 — 2011

Skills

• Service Catalog
• Microsoft Visio
• Sap Order-to-Cash
• Powerpoint
• Salesforce.com
• Project Management
• Database Modeling
• IT Service Management
• Microsoft Powerpoint
• Application Management
• Organizational Change Management
• Public Speaking
• Incident Management
• Sdlc
• Service Request Management
• Sharepoint
• Business Analysis
• IT Infrastructure Management
• IT Strategy
• Service Portfolio Management
• Oracle Sql
• Microsoft Word
• Itil
• Sap Grc Access Control
• Visio
• Servicenow
• Leadership
• Change Management
• Microsoft Excel