Andre Washington
Director-level Enterprise Customer Success leader | Lead teams of CSMs | $90M+ portfolio | 103% NRR
- Role
- Manager of Customer Success at Copado
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Andre Washington
I build Customer Success engines that retain, expand, and scale.I’ve spent 10+ years leading enterprise relationships and high-stakes programs across SaaS and services, partnering with exec teams to drive measurable outcomes. My work sits at the intersection of customer strategy, GTM alignment, and operational execution. I’m the person you bring in when you want the function to run tighter, the renewals to land cleaner, and expansion to move from “hope” to “system.”What I’m known for: • Turning messy customer realities into clear plans, clean rhythms, and predictable results• Building operating models (tiering, playbooks, QBR standards, risk systems) that teams actually follow• Owning tough rooms with executives and still keeping the relationship strongRecent wins: • Drove a 23% retention lift through CX redesign + success framework rollout• Closed multi-million-dollar expansion wins across enterprise SaaS customers• Built GTM alignment that reduced churn and improved net revenue retention by double digits• Designed scalable CS programs across multiple customer segments
Experience
Manager of Customer Success
Feb 2026 — Present · New Orleans, LA, US
Education
Northwestern University
certificate of completion, Social Media Marketing
2017 — 2017
Southern New Hampshire University
Bachelor of Arts - BA, Public Relations, Advertising, and Applied Communication
Skills
- Coaching
- Fundraising
- New Business Development
- Marketing Strategy
- Advertising
- Marketing
- Event Planning
- Public Relations
- Wedding Planning
- Opening Hotels
- Hospitality
- Front Office
- Management
- Team Building
- Hospitality Industry
- Strategic Planning
- Leadership
- Corporate Events
- Time Management
- Hospitality Management
- Entrepreneurship
- Trade Shows
- Budgets
- Boutique Hotels
- Social Networking
- Small Business
- Social Media
- Public Speaking
- Entertainment
- Customer Service
- Social Media Marketing
- Microsoft Office
- Sales
- Nonprofits
- Sponsorship
- Budgeting
- Hotel Management
- Leadership Development
- Event Management
- Meeting Planning
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