Andrew Anderson
Product Support Specialist at Radancy
- Role
- Product Support Specialist at Radancy
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Andrew Anderson
Information Systems professional with experience supporting SaaS platforms, CRM…
Experience
Product Support Specialist
Sep 2019 — Present · Atlanta, GA, US
Conducted cross-functional project management between multiple teams, including Account Services, Front-End and Back-End development, to identify, report, and resolve product issues and enhancements. • Managed 20+ complex post-implementation website for client updates each month, ensuring support for marketing campaigns to companies, including Citi, Banfield, Allied Universal, and Carnival Cruises. • Performed source code updates within SASS platform, crafted daily reports using XML and JSON, and tracked reported issues and requests while maintaining overall career site health.• Recognized by leadership, including Account Service Manager and Regional VP, for consistently leading client-facing interactions and performing beyond expectations in managing front-end and back-end product launches. • Leveraged foundational knowledge in SEO to guide and influence SEO-based site improvements, leading to higher search rankings and improved revenue growth.• Conducted root cause analysis to ensure resolution of challenges impacting website and performance. • Coordinated with DevOps teams to provide clients with ways to effectively manage SSL certificates without impacting website or service availability. • Educated clients and Account Services teams on product solutions, simplifying complex technical topics into clear and actionable insights.
Education
Kennesaw State University
Bachelor of Science (B.S.), Information Systems
Kennesaw State University
Certificate in Geographic Information Systems, Geographic Information Science and Cartography
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