Andrew Zielinski
Senior Manager Integration and Operations @Tata Consultancy Services
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WORK HISTORY
Senior Manager Integration and Operations @Tata Consultancy Services
EDUCATION
The University of Sheffield
BSc (Hons), Informatics
SKILLS
ABOUT ANDREW ZIELINSKI
A highly motivated, results-focused, and experienced Technical Manager covering Consultancy, Systems Architecture and Design, Technical Management, and Operational Support teams. I have a proven track record of building, recruiting, and leading successful operations teams across on-shore, near-shore, and off-shore models. Currently, I lead the API DevOps and Middleware estate for Virgin Media O2, where I bridge the gap between complex legacy systems and modern, cloud-native architectures.Strategic Impact & Leadership:Vendor Governance: I manage high-value strategic partnerships with Tier-1 consultancy vendors, shifting delivery responsibility to vendors to ensure accountability and maximum ROI.Operational Innovation: I am pioneering the use of Generative AI and automated triage to reduce MTTR and improve incident forecasting across the enterprise.Large-Scale Delivery: Successfully led the multi-million-pound implementation of Dynatrace at Virgin Media O2, significantly enhancing observability and service resilience.I am dedicated to exceeding service levels with a calm, confident, and decisive approach in time-critical situations.
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