Andrew Yohman
Award-Winning Customer Service Professional | Senior Customer Experience Leader
- Role
- Director of Customer Service at Splash
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Andrew Yohman
I am an award-winning Operations & Customer Experience professional with 20 years in leadership, growing and managing teams from the ground up. Motivational leader with proven success in scaling startup organizations and managing large-scale enterprises.I come with a track record of shaping and delivering data-driven operational efficiencies and improvements. I bring deep experience across industries — fintech, financial services, insurance, commodities — shaping customer service and sales strategies.Driven by a passion for operational excellence and customer satisfaction, utilizing a customer-focused vision to engage and inspire the customer service and sales organizations toward superb execution and superior results. I bring strong leadership qualities and excel within highly collaborative team environments. Collaborate with internal stakeholders across various departments to improve processes, products, and marketing efforts and increase revenue. Project management skills in improving both the customer journey and organization tool implementation and automation. PLATFORM & TOOL PROFICIENCYFive9 Omni-channel Contact Center, Salesforce CRM, Sisense, Microsoft Office, Google Workspace, Quiq Texting, Trustpilot, Zendesk, 8x8, Jira
Experience
Director of Customer Service
Apr 2020 — Present
Education
Villanova University
Bachelor of Business Administration (B.B.A.), Finance, General
Skills
- Series 63
- Mutual Funds
- Fixed Annuities
- Underwriting
- Retirement Planning
- Wealth Management
- Securities
- Retirement
- Credit
- Financial Planning
- Financial Analysis
- Financial Services
- Fixed Income
- Investments
- Portfolio Management
- Risk Management
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