Andrew Willoughby

IT Problem Management Lead @Department of Health and Social Care

Gillingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2021 — Present

IT Problem Management Lead @Department of Health and Social Care

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London, GB

EDUCATION

N/A

University of Sussex

B.A (Hon’s) , Business Strategy and Finance

N/A

M.A International Business - London Metropolitan University

Master's Degree

SKILLS

• Itil Operational Service Analysis Qualified• Negotiation• Service Improvement Programs DeliveryProject Management• Investigative and Analytical Skills• Risk & Issue Management/Resolution

ABOUT ANDREW WILLOUGHBY

An accomplished and driven professional with 14 years’ experience across a range of complex and fast-moving environments. Significant experience in leading and coordinating the activities of multi-functional teams to deliver restoration of major incidents. A strong track record of benefit delivery across the problem, service management and service Improvement ITSM disciplines. A keen ability to identify and remediate operational risks using formal project management methodologies. Excellent communicator and stakeholder management at all levels with real business and technical experience.

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Andrew Willoughby — IT Problem Management Lead at Department of Health and Social Care in Gillingham, GB | Unifers