Andrew White

WORK HISTORY

EDUCATION

ABOUT ANDREW WHITE

As the Sr. Product Operations Manager at Fieldwire, a leading construction management software company, I oversee the coordination and execution of product launches, updates, and feedback. I work with cross-functional teams, including engineering, design, marketing, and sales, to ensure that our products meet the needs and expectations of our customers and stakeholders. I have a strong background in customer support, having started as a Customer Support Lead and then progressed to a Customer Support Manager at Fieldwire. In these roles, I developed and implemented best practices, policies, and procedures for delivering high-quality and timely support to our users. I also trained and mentored a team of customer support specialists, increasing their productivity and satisfaction. I have a Bachelor\'s Degree in Sociology from University of California, Berkeley, where I learned how to conduct research, analyze data, and communicate effectively. I apply these skills to my current role, as I constantly seek to understand the needs, pain points, and preferences of our customers and the market. I also have excellent presentation skills and strategic thinking, which help me to communicate and align our product vision and roadmap with our internal and external partners. My goal is to create and deliver products that solve real problems and add value to our customers and the industry. I am passionate about innovation, collaboration, and continuous improvement, and I always strive to learn and grow as a product operations professional.