Andrew Westrick
Strategic Client Success Manager | SaaS, E-Commerce & Digital Marketing | Revenue Growth, Retention & Leadership Expert
- Role
- Merchant Success Manager Pod Captain at DoorDash
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Andrew Westrick
I’m a strategic Customer Success leader with 13+ years of experience helping SaaS and…
Experience
Merchant Success Manager Pod Captain
Nov 2023 — Present · Phoenix, AZ, US
Own and grow a $36M+ portfolio of ~250 mid-market restaurant partners in the Builders cohort, driving retention, platform optimization, and marketing performance.Lead a cross-functional pod (Marketing + Online Ordering) to align execution with revenue goals and boost client profitability.Increased average merchant gross profit by 30% through data-driven strategy, upsell campaigns, and consultative support.Consistently exceeded performance targets; earned internal recognition and a merit-based raise. Fast-tracked promotion from SMB (Pioneers cohort) to Mid-Market (Builders cohort) within six months.Conduct strategic QBRs, performance audits, and marketing reviews to uncover growth levers and reduce churn.Collaborate with Product and Ops teams to streamline onboarding, improve SOPs, and support go-to-market rollouts.Serve as Pod Captain and team lead, mentoring peers and contributing to internal process improvements and performance optimization.
Education
Grand Canyon University
MBA with emphasis in marketing , MBA Coursework – Business Administration, Marketing Emphasis
University of Arizona
Bachelor of Arts - BA, Political Science
2011
Skills
- Advertising
- Digital Marketing
- Sales Management
- Sales Process
- Crm
- Social Media
- Public Speaking
- Cold Calling
- SEO
- Blogging
- Lead Generation
- Microsoft Office
- Sales
- Marketing Strategy
- Public Relations
- Sem
- Event Planning
- Social Networking
- Advertising Sales
- Social Media Marketing
- Time Management
- Marketing
- Leadership
- Customer Service
- Team Building
- Management
- Online Marketing
- Online Advertising
- Digital Media
- Marketing Communications
- Account Management
- Email Marketing
- Human Resources
- Salesforce.com
- Powerpoint
- Training
- New Business Development
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