Unifers.ai

Andrew Valerio

Service Operations Manager @Frontline Security Solutions

Watford, GB
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Jul 2021 — Present

Service Operations Manager @Frontline Security Solutions

View department →

Chalfont St. Peter, GB

EDUCATION

1999 — 2003

University of Glammorgan

MBA, Masters Business Administration

SKILLS

SlaCulture ChangeStakeholder ManagementStrategic PlanningTeam LeadershipHuman ResourcesForecastingProject DeliveryClaims ManagementManagementTeam BuildingCustomer SatisfactionTrainingAccount ManagementChange ManagementCall CenterLeadershipLeadership DevelopmentBpoCustomer Relationship Management (Crm)Business Process ImprovementService DeliveryBusiness AnalysisCall CentersKnowledge ManagementPerformance ImprovementCredit HireBusiness TransformationCustomer RetentionCustomer ServicePeople ManagementEmployee EngagementWorkforce ManagementTeam ManagementTraining DeliveryCoachingTelecommunicationsOutsourcingContact CentersPerformance Management

ABOUT ANDREW VALERIO

A successful and experienced Operations Manager with a 30 year proven track record of achievement set against a background in Customer Contact Centre Service Excellence within Banking, Telecoms, Broadband, Mobile Phones, Legal, Insurance Claims, Property Management Retail and Security. Well-developed communicator. Interpersonal skills are utilised effectively in the development and motivation of highly focused teamsSpecialities: Contact Centre Management, Leadership, leadership development, team builder, coach, strategic planning, cost management, cost control, change management, operations management, kpi achievement, pushing boundaries, motivation, people management, culture change, transition management

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.