Andrew Thompson
Senior Business Program Manager, Microsoft
- Role
- Sr Business Program Manager, Partner Support Offerings and Go-to-market at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andrew Thompson
Sr Business Program Manager, Microsoft Partner Support Solutions. I have extensive experience in developing and delivering professional services to Microsoft’s customer and partner communities, building, and developing new programs, and driving partner and customer enablement. I have a passion for customer and partner success, working with partners and customers across the globe on multiple Microsoft product and program launches with a proven ability to get things done across different cultures and business environments. I work closely with partners, their customers and Microsoft program owners in defining mutually beneficial solutions to complex business problems. SkillsCross-Functional Problem SolvingBusiness Planning & Strategic GrowthChange ManagementCross-Functional Team LeadershipCustomer RetentionGlobal Markets & TeamsAccount & Vendor ManagementOperational Process & PlanningPartner DevelopmentProject & Program ManagementProduct ManagementRelationship Building Service & Support StrategyCustomer SatisfactionOnline Experience Offering design and management Communication & Consensus-building Customer SuccessPartner Success
Experience
Sr Business Program Manager, Partner Support Offerings and Go-to-market
Jun 2014 — Present · Seattle, WA, US
Microsoft Partner Support Business Program Manager for Advanced Support for Partners and Premier Support for Partners (~$280M in revenue). Focus on Partner support experience and partner enablement through our premium partner support offers. Project management, experience/competitive strategy, go-to-market, and Field landing for Microsoft Services partner offerings. Ensure alignment of support offers experience with Global Partner Services, One Commercial Partner (OCP) and product Business Groups partner strategies. Drive market research studies to develop a deep understanding of the partner audience, its segmentation, and its needs across the full solution life cycle. Defined offering requirements based on market segments and research data. Partnered with Field support delivery to build the partner-specific capabilities required to deliver against the Partner offerings roadmap, including modern, agile, Cloud-centric partner support experiences. Implemented modern click-to-buy and click-to-learn more online experiences. Developed go-to-market strategy and awareness campaigns to ensure a successful landing and adoption of partner support offerings globally. Managed business processes for partner offerings business including a data-driven approach to measuring cloud consumption, identifying opportunities to grow and deliver partner success.
Education
Ventura College
Psychology
1985 — 1988
Skills
- Cloud Computing
- Saas
- Microsoft Technologies
- Enterprise Software
- Agile Methodologies
- Distributed Systems
- Sharepoint
- Scrum
- Product Management
- Data Center
- Program Management
- Scalability
- Technical Leadership
- Agile Project Management
- Architecture
- Cross-Functional Team Leadership
- Integration
- Lync
- Mobile Devices
- Office 365
- Software Project Management
- Strategic Partnerships
- Team Leadership
- Troubleshooting
- Testing
- Unified Communications
- Vendor Management
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