Andrew Tarter

About Andrew Tarter

Well qualified professional with 20 years of experience that has been successful in improving management practices and operating controls that have significantly impacted company’s revenue and market share. Strong team leader and motivator of management and support staff. Sound decision-maker and problem solver. A catalyst for change, transformation and productivity improvement.

Experience

1. Call Center Manager

   S&s Tire Service

   Nov 2014 — Present

   Design, build, and furnish brand new call center* Hire and train staff to handle calls* Implement new call center systems, phone (Cisco UIC), work force management (Cisco UIC), and in-house CRM* Development of call center and operational procedures, call center metrics, reporting, and compensation package

Education

• Sam Houston State University

  Bachelors of Business Administration, Business Administration

  1986 — 1990

• Grapevine High School

  High School Diploma, General Studies

  1983 — 1986

Skills

• Customer Relations
• Outsourcing
• Management
• Team Building
• Customer Relationship Management (Crm)
• Marketing
• Excel
• Customer Satisfaction
• Training
• Leadership
• Forecasting
• Strategic Planning
• Customer Retention
• Customer Service
• Project Management
• Sales Management
• Workforce Management
• Operations Management
• People Management
• Team Management
• Microsoft Office
• Sales
• Call Centers
• Process Improvement
• Customer Experience
• Contract Negotiation
• Business Analysis
• Hiring
• Data Analysis
• Contact Centers
• Call Center