Andrew Jean
Senior Supervisor Desktop Support Technician @Hbr Consulting
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WORK HISTORY
Senior Supervisor Desktop Support Technician @Hbr Consulting
New York, NY, US
Supervised and managed a team of Desktop Support Technicians in testing, imaging, and cleaning PCs, laptops, monitors, printers, and other related hardware.• Provided technical training to new team members on the technical infrastructure of the environment.• Migrated most PCs to Windows 10 while maintaining, analyzing, and troubleshooting software and computer peripherals.• Configured and added hardware for user PCs, including Mac devices used heavily by students.• Assisted with installs of various software and tools, including Cisco AnyConnect VPN, Ring Central, Mimecast, Zoom, MS Office 365 Suite, and Adobe Acrobat Pro• Established a remote environment for work-at-home users, including programming landline phones for use in the environment.• Contributed to the development and documentation of process improvements, including the transition to the ServiceNow ticketing system.• Provided technical support to end users in person and by telephone, connecting students to the network using domain accounts on Mac and mobile devices.
EDUCATION
Midwood High School
Collegiate
DeVry Institute of Technology
Associates in Electronics and Computer Technology, Computer Technology
DeVry University
Bachelor of Science in Network and Communications Management, IT
ABOUT ANDREW JEAN
Seasoned and proactive professional with a unique hybrid skillset that touches system and network management, installation, maintenance, security, troubleshooting, training, and customer service, focused on bringing alignment between departments, determining tools and strategies to grow revenue, and prioritizing efficiency and accountability. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.TestOut PC Professional Certification, Achieved 32•••13
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