Andrew Spikes
Sr. Disputes Analyst at Worldpay
- Role
- Sr Disputes Analyst at FIS
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Andrew Spikes
Experienced Fraud Specialist with a demonstrated history of working in the information…
Experience
Sr Disputes Analyst
Sep 2019 — Present · Mason, OH, US
Supports the telephone hotline, directing calls or written inquiries to appropriate personnel•Explains decisions and outcomes to internal and external customers, clients and cardholders•Answer non-technical questions regarding company products and maintains log of incoming calls•Point of contact for four of our high priority clients, conducting bi-weekly or monthly meetings and answering emails specific to them
Education
University of Cincinnati
Bachelor of Science (B.S.)
2009 — 2013
Skills
- Budgets
- Negotiation
- Microsoft Office
- Data Entry
- Html
- Criminal Justice
- Research
- Microsoft Word
- Editing
- English
- Enforcement
- Powerpoint
- Microsoft Excel
- Photoshop
- Public Speaking
- Outlook
- Strategic Planning
- Windows
- Customer Service
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