Andrew Spikes

Sr. Disputes Analyst at Worldpay

Role
Sr Disputes Analyst at FIS
Location
Cincinnati, OH, US
LinkedIn followers
500 followers

About Andrew Spikes

Experienced Fraud Specialist with a demonstrated history of working in the information…

Experience

  1. Sr Disputes Analyst

    FIS

    Sep 2019 — Present · Mason, OH, US

    Supports the telephone hotline, directing calls or written inquiries to appropriate personnel•Explains decisions and outcomes to internal and external customers, clients and cardholders•Answer non-technical questions regarding company products and maintains log of incoming calls•Point of contact for four of our high priority clients, conducting bi-weekly or monthly meetings and answering emails specific to them

Education

  • University of Cincinnati

    Bachelor of Science (B.S.)

    2009 — 2013

Skills

  • Budgets
  • Negotiation
  • Microsoft Office
  • Data Entry
  • Html
  • Criminal Justice
  • Research
  • Microsoft Word
  • Editing
  • English
  • Enforcement
  • Powerpoint
  • Microsoft Excel
  • Photoshop
  • Public Speaking
  • Outlook
  • Strategic Planning
  • Windows
  • Customer Service

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Andrew Spikes — Sr Disputes Analyst at FIS in Cincinnati, OH, US | Unifers