Andrew Sidhu
Head of Business Development (North America) @Avran - Amazon Connect Consultancy
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WORK HISTORY
Head of Business Development (North America) @Avran - Amazon Connect Consultancy
US
Market Expansion & Strategy: Spearheading North American market entry and growth, specifically identifying and penetrating high-value opportunities within the Canadian and U.S. banking and utility sectors- AI Solution Architecture: Partnering with clients to architect bespoke customer experience (CX) solutions using Amazon Connect. This involves translating complex business requirements into technical workflows for development teams to execute- Workflow Automation & AI Integration: Driving business transformation by identifying opportunities to integrate AI agents and automated workflows, ensuring clients maximize the utility and ROI of the technology platform- End-to-End Product Consultation: Acting as a strategic liaison between customers and engineers to ensure the delivery of tailored solutions that solve specific operational challenges and enhance the end-user experience- Strategic Partnerships: Cultivating a high-performance ecosystem by aligning with key tech providers and influencers to foster innovation and rapid market expansion.Qualifications- Proven experience in business development within customer experience and cloud solutions sectors- Strong knowledge of AWS, particularly Amazon Connect, with a focus on service transformation through AI integration- Exceptional communication, negotiation, and relationship-building skills- Independent and proactive approach in dynamic environments.
SKILLS
ABOUT ANDREW SIDHU
Driven by a passion for transformative technology and exceptional customer experiences, I bring a unique blend of business development, strategic communications, and analytical expertise to drive growth and innovation.Currently, as Head of Business Development (North America) at Avran, I am at the forefront of expanding our Amazon Connect client base and forging strategic partnerships. Leveraging AI and cloud-based solutions, I empower organizations across the U.S. and Canada to optimize their customer service operations, enhance user experiences, and achieve significant business transformation. My focus includes:Market Expansion: Leading initiatives to penetrate the North American market, targeting AI-driven, cloud-based contact center clients.Client Solutions Development: Crafting bespoke solutions that seamlessly integrate Amazon Connect and AI technologies.Strategic Partnerships: Building and nurturing relationships with key technology providers and industry influencers.Consultative Sales: Educating prospects on the value of Amazon Connect and AI-driven solutions through engaging demonstrations and case studies.Revenue Growth: Consistently exceeding targets through effective pipeline management and customer satisfaction.Prior to Avran, my 12+ years at TELUS provided a strong foundation in strategic communications and business analysis. As a Communications Specialist, I led pivotal initiatives to align cross-functional projects with organizational goals, enhancing stakeholder engagement through strategic communications, crisis management, and content development. As a Business Analyst (Mobile & Home), I played a key role in scaling the team, establishing foundational processes, and driving continuous improvement. I excelled in:Developing and implementing comprehensive communication strategies.Leading change management initiatives and delivering impactful training programs.Providing detailed sales forecasts and performance metrics to support data-driven decision-making.Optimizing customer journeys and implementing contact center solutions.My diverse experience has honed my abilities in negotiation, stakeholder management, and problem-solving, with a strong emphasis on leveraging technology to drive business results. I am passionate about staying at the cutting edge of AI and cloud solutions, and I am committed to delivering exceptional value to clients.Key Skills: AWS, AI Integration, Business Development, Strategic Communications, Change Management, Stakeholder Engagement, Process Improvement, Consultative Sales, Market Analysis
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