Andrew Shalgren

About Andrew Shalgren

Skilled in Adobe Acrobat, Microsoft Excel, Customer Service, Microsoft PowerPoint…

Experience

1. Partner Success Manager

   FNBO

   Aug 2022 — Present

   Excelled a collaborative liaison for 24 Point-of-Sale lending partners (including 44 individually owned franchises). • Ensured partner support by proactively communicating changes of consumer financial regulations and law. • Fostered strong partnership communicating product delivery, marketing initiatives, and growth opportunities to exceed partners’ KPIs. • Demonstrated a holistic view and understanding of the lending community to effectively address partner and consumer financing and lending needs. • Partnered with internal and external stakeholders to identify and implement organizational solutions that supported the mission of our partners and enhanced their customers’ experience. • Collaborated with Legal teams for drafting, processing, and managing contracts, service level agreements, consumer regulatory laws, and guidance, as well as renewal requirements. • Successfully grew partnership and business YoY by 10% through exceptional support to partners and customers, fostering relationships, and achieving performance milestones. • Identified trends in the Point-of-Sale lending market and collaborated with internal business development members for P&L creation, partner engagement, and comprehensive understanding of customer experience. • Served as the main contact throughout the launch and onboarding process, ensuring a seamless experience and maintaining ongoing support beyond implementation. • Effectively managed partner and customer financial issues, including disputes, virtual card settlements, payments, refunds, merchant discount invoicing, and revenue share calculation and invoicing.