Andrew Rotella
Customer Succes Manager Tier 2 @DealerOn
Signup · Get unlimited contacts
WORK HISTORY
Customer Succes Manager Tier 2 @DealerOn
Developed and maintained strong relationships with various levels of customer organizations through proactive outbound activities, resulting in a 25% increase in customer retention rate.*Proactively engaged with customers on a regularly scheduled cadence, resulting in a 15% improvement in customer performance metrics and usage of the Worksoft product.*Developed and executed customer success plans for each customer, resulting in a 50% of customers meeting and/or exceeding key performance indicators.*Conducted regular business reviews with customers, resulting in a 20% increase in expansion opportunities and met all KPI\'s and SLA\'s.*Ran reports to help dealers optimize their SEO/SEM results and content, resulting in an average increase of over 11% in traffic and leads per quarter.*Communicated customer feedback on DealerOn\'s products and services to the product development team, resulting in a 25% increase in customer satisfaction with new features and offerings.Maintained and updated the CRM system with client status and interactions, resulting in a 15% improvement in account management efficiency.
EDUCATION
Nucamp Coding Bootcamp
Software Engineering Bootcamp
Florida State University
History & Criticism of Art, Art History, Criticism and Conservation
ABOUT ANDREW ROTELLA
Ousley Middle School — Arlington Independent School District August 2023 – Present ·…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.