Andrew Reid

Experience

1. Network Engineer

   iconectiv

   Mar 2022 — Present

   Proactively monitored alarms across Production, Staging, and Test environments to ensure optimal application performance, system integrity, database reliability, and network health. •Leveraged CMIP and XML protocols to manage efficient data and network communication between customer LSMS (Local Service Management System)/ SOA (Service Order Activation) and the NPAC (Number Portability Administration Center). Utilized SQL to assist with troubleshooting connectivity issues and determine root cause. •Resolved networking issues with basic commands (ping, traceroute, nslookup, netstat) combined with tools the help monitor, document, and resolve (ServiceNow Ticketing System, Zenoss, Splunk, and Elastisearch/Kibana).•Carried out NOC responsibilities during weekly maintenance windows, contributing to successful upgrades to customers and our internal environment. Conducted platform sanity testing via MobaXterm Linux OS, Selenium and Robot Framework. •Performed tier 1 security incident management in a Security Operations Center (SOC), including event investigation, ticket documentation, analysis, and remediation. Monitored and identified potential security threats such as authentication failures, and brute force attacks using tools including McAfee SIEM, BIG-IP Edge Client, and Nessus Vulnerability Scanner.•Managed security systems across multiple data centers using CCure Access Management and SmartPSS for access control and monitoring.•Administered RSA SecurID VPN token provisioning, troubleshooting, and lifecycle management to maintain secure remote access for mechanized users.•Assisted in training new engineers, providing guidance with processes, tools, and application setup.•Completed all duties in compliance with industry standards, MoPs, consistently meeting contractually set SLAs without breach.

Education

• Rutgers University

  Bachelor of Arts, Information Technology