Andrew R. T.
Manager, Customer Success @Tai Software
Signup · Get unlimited contacts
WORK HISTORY
Manager, Customer Success @Tai Software
US
Advocate for the the customer within the company but also advocate for the company with the customerProactive collaboration with enterprise clients to ensure a better than 90% retention rate and NPS over 85%Train, coach and mentor teammates as they onboard and support new enterprise clients early in the client lifecycleCollaborate with cross functional teams such as sales, onboarding and product to deliver customer expectationsIdentify opportunity for customer result improvement via adoption of newly developed featuresNavigate, recommend and consult with clients changing needs and subscription models to include industry best practices within their own workflowsEnsure customers achieve/exceed their desired outcomes by being a trusted advisor through entire lifecycle of product useSolve for \"yes\"
EDUCATION
Defense Language Intstitute - Monterey
Completed
Concordia University-Wisconsin
Bachelor of Business Administration (BBA)
ABOUT ANDREW R. T.
As an accomplished operations leader, I bring proven success in reducing additional costs…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.