Andrew Peacock
Manager of Customer Experience @Omaha Public Power District
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WORK HISTORY
Manager of Customer Experience @Omaha Public Power District
Omaha, NE, US
Provide leadership and oversight to refresh OPPD\'s CX team and discipline. Continue to lead and develop current Learning Experience Design team and integrate that work into our CX focus and journey. Work to represent the OPPD customer at every touchpoint, leveraging customer insights and prioritizing service excellence to partner with customers to meet their energy needs in their preferred channel. Ensure we look through the lens of continuous improvement to drive the CX engine of strong customer performance and satisfaction for OPPD customers.
EDUCATION
University of Nebraska at Omaha
Masters of Arts, Organizational Communications
Buena Vista University
Bachelor of Arts - BA, Mass Communications
Bellevue University
Master of Business Administration - MBA, MULTI/INTERDISCIPLINARY STUDIES
SKILLS
ABOUT ANDREW PEACOCK
Currently, I lead OPPD\'s Customer Experience (CX) team that spans multiple disciplines, including developing and improving key customer journeys and associated analytics to provide a best-in-class customer experience. My team also includes Learning Experience Designers who author and deploy internal and external training, a group of Technology Specialists who work with our digital products and also Change Integration which is focused on our AMI Ecosystem.My personal passions and strengths include: Strategic Leadership, Continuous Improvement (Lean) tools, Customer Technology, Project Management, Change Management, Public Speaking & CI Presentations, CI Facilitation, Performance Measures, Dashboards, Analytical and Planning skills.
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