Andrew Parker

Service Delivery Director Banking @Experian

Accountable for delivering best-in-class products and services to all major UK & I banking clients, ensuring operational excellence and strategic alignment with client objectives.My role includes- Hold full responsibility for delivering £200M+ annually in contracted services across multiple strategic accounts- Partner with senior client stakeholders to align Experian’s offerings with evolving business strategies and regulatory requirements- Drive consistent achievement of SLAs and KPIs, ensuring service quality and operational performance meet and exceed expectations- Manage complex relationships across internal teams and external senior stakeholders, including Vendor Management and C-suite executives- Lead initiatives to enhance service delivery through automation, process optimisation, and innovation, improving efficiency and client satisfaction- Embed robust risk management practices and governance frameworks through training, communication, and compliance monitoring- Oversee Continuous Service Improvement Plans, leveraging trend analysis to deliver measurable improvements across all touchpoints- Maintain hands-on involvement in delivery and in-life support to ensure deep understanding of client product usage and service needs- Drive consistency and simplicity for clients through the implementation of Service Management best practices globally- Collaborate with Service Design, Sales, and Bid Management to provide SME input for new service elements, cost assessments, and identify upsell and retention opportunities- Coach and mentor teams to foster development, build capability in core areas, and create an empowered, high-performing culture- Champion a culture that achieves business goals, delights customers, and keeps client advocacy at the heart of everything we do.