Andrew Osullivan

Product Owner - Associate Experience Automation Team at Capital One

Role: Product Owner - Associate Experience Automation Team at Capital One
Location: Charlottesville, VA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Andrew Osullivan

A graduate of Virginia Tech, currently a Product Owner on the Associate Experience…

Experience

Product Owner - Associate Experience Automation Team
Capital One
Jun 2021 — Present · Richmond, VA, US
Senior Associate for Capital One on the Associate eXperience Automation (AXA) team - Oversees operations of 45+ automations/bots for Enterprise Services Risk division of Capital One - Bots manage autonomous reporting, proactive alerting, risk mitigation, and provides thousands of associates with a more efficient and overall better day to day experience - Manage dual-track agile development focused on delivering time saving automation products while maintaining a culture of innovation and a safe space to test, fail, and repeat - Increased associate engagement in slack by leveraging “surprise and delight” moments automated by our bots - Managed web-crawling automations and executive level reporting during 2 year internal merger of Capital One and Capital One Bank driven by legal requirements

Education

Virginia Tech
Economics
2014 — 2018

Skills

Microsoft Powerpoint
Organization Skills
Cruises
Event Planning
Teamwork
Microsoft Word
Team Leadership
Public Speaking
Program Management
Microsoft Office
Customer Service
Leadership
Management
Marketing
Time Management

Contact information

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Work email
•••••@capitalone.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Capital One

Financial Services · 83K employees · Mclean, Virginia, United States

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

capitalone.com

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