Andrew Mendonsa
Jr. Salesforce Admin with CTF | Case Management
- Role
- Jr Salesforce Admin at Children\'s Tumor Foundation
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Andrew Mendonsa
Andrew is a dynamic Salesforce Certified Administrator (SCA) and Consultant dedicated to optimizing client solutions and streamlining processes using Salesforce. At IT4Causes, he leads Salesforce projects employing Scrum Methodology to ensure efficient and effective outcomes. His skills in data integration, automation, and security have consistently delivered high-impact results for clients.In his role, Andrew has successfully streamlined invoicing data between financial platforms and Salesforce using tools like VS Code, Postman, and Named Credentials. By creating free alternatives to Zapier, he has minimized redundancy and cost while ensuring robust data integrity through Salesforce Flows. One notable achievement includes enabling a client to bill over of backlogged invoices within the first month of implementation. Additionally, Andrew trains end-users on the Salesforce Security Framework, including OWD, MFA, Permission Sets, and Security Health Checks, enhancing their overall security posture.Beyond his consulting work, Andrew serves as the Podcast Manager and Editor for ChooseFI Media. He has significantly increased engagement by 30% and achieved 300% growth over two years through the production of high-quality content for multiple platforms. As the lead editor for the \"Salesforce for Everyone\" podcast, Andrew engages actively with the Salesforce Ohana, facilitating expert discussions and showcasing best practices and success stories. His work on various podcasts, including \"Everyday Courage\" and \"Rebel Entrepreneur,\" has contributed to over 15 million downloads since 2019.Andrew holds a Bachelor of Science in Biology/Biological Sciences from Virginia Commonwealth University. He is passionate about leveraging Salesforce to help others and enjoys foraging, volunteering, and woodworking in his free time.
Experience
Jr Salesforce Admin
Feb 2025 — Present · NY, US
Work directly with the Sr. Salesforce Administrator and Sr. Director of Data Operations to assist with data imports and data migrations. This requires mapping configurations and writing SOQL queries using Data Loader. Monitor and keep daily management of the Cases Ticketing Object. Analyze and review standard and complex inquiries, and collaborate with the Sr Salesforce Admin on the best approach of executing those jobs/tasks in a timely manner. Use my advanced skill set of Microsoft Excel with Macros and Formulas.
Education
Virginia Commonwealth University
Bachelor of Science - BS, Biology/Biological Sciences, General
2014 — 2016
Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Leadership
- Research
- Management
- Teamwork
- Time Management
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