Andrew McNeill
Inside Sales & Retention Team Manager @Insulet Corporation
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WORK HISTORY
Inside Sales & Retention Team Manager @Insulet Corporation
Oakville, ON, CA
Built a department of 14 from the ground up over the course of 2 years.• Leadership – leading a team of Inside Sales & Renewals Specialists and reporting to senior leadership on the department. • Coaching – coach and motivate team on best practices to ensure they can achieve their Sales targets. In my first quarter the team achieved over 200% of their goals. • Team – Responsible for hiring and training of new Inside Sales Specialists. Created a unified team. • Innovation – made changes to ensure a better overall patient & team experience. • Procedure – established the processes and procedures for the department including a call review process, team and region reporting. • Management – work with a third-party vendor to ensure Service Levels are met. • Project Management – work on implementation of new phone system Company wide for North America. Develop process for changing vendors.
EDUCATION
University of Portsmouth
Bachelor of Arts (B.A.) Honours, Hispanic and French Studies
SKILLS
ABOUT ANDREW MCNEILL
Experienced trilingual leader with over 20 years in Sales & Service management, adept at team building and driving customer satisfaction. Successfully built and led departments from inception, achieving exceptional results such as exceeding sales targets by over 200% in the first quarter at Insulet Canada. Skilled in coaching, training, and implementing innovative strategies to elevate both team and client experiences.
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