Andrew Chen
Junior at Cornell University - Nolan School of Hotel Administration
- Role
- Guest Service Agent at The Statler Hotel
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Andrew Chen
Hello! I\'m Andrew Chen, a senior at Cornell University\'s Nolan School of Hotel…
Experience
Guest Service Agent
Apr 2024 — Present · Ithaca, NY, US
Utilized inforHMS to manage 100+ reservations and housekeeping status; maintained customer satisfaction by answering general information questions about tourist attractions • Communicate with over 30+ guests per shift to address concerns during check-in/out and handled incoming calls by directing them to the appropriate staff• Collaborate with the housekeeping department to ensure a positive experience
Education
Cornell University
Hospitality Administration/Management
2023 — 2027
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