Andrew Chen

Junior at Cornell University - Nolan School of Hotel Administration

Role
Guest Service Agent at The Statler Hotel
Location
Queens, NY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Andrew Chen

Hello! I\'m Andrew Chen, a senior at Cornell University\'s Nolan School of Hotel…

Experience

  1. Guest Service Agent

    The Statler Hotel

    Apr 2024 — Present · Ithaca, NY, US

    Utilized inforHMS to manage 100+ reservations and housekeeping status; maintained customer satisfaction by answering general information questions about tourist attractions • Communicate with over 30+ guests per shift to address concerns during check-in/out and handled incoming calls by directing them to the appropriate staff• Collaborate with the housekeeping department to ensure a positive experience

Education

  • Cornell University

    Hospitality Administration/Management

    2023 — 2027

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Andrew Chen — Guest Service Agent at The Statler Hotel in Queens, NY, US | Unifers