Andrew M.
Senior Customer Experience Agent at Fanatics
- Role
- Senior Customer Experience Agent at Fanatics
- Location
- Bayonne, NJ, US
- LinkedIn followers
- 500 followers
About Andrew M.
Customer experience leader with 4+ years in the regulated sports betting industry…
Experience
Senior Customer Experience Agent
Apr 2024 — Present · Jersey City, NJ, US
Resolved escalated customer issues related to sports betting, meeting weekly quotas for efficiency and quality. • Trained 20+ new hires in customer service best practices, resulting in improved team performance and customer satisfaction.• Collaborated with departments such as the VIP, Responsible Gambling and Marketing team to resolve customer concerns efficiently.
Education
Seton Hall University
Bachelor's degree
2018 — 2021
Union County College
Associate’s Degree
2016 — 2018
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