Andrew McCaig

Head of Operations Uk & Ireland @Getinge

Lead the operation team to deliver technical services to customers across the UK and Ireland. Accountable for achievement to agreed KPIs across all business areas.Develop, support and manage operational staff to maximize their potential and that of the widerorganization through a team of highly effective operational managers.Maximize profitability by working with the Head of Aftersales to define efficient go to market models.Build and maintain senior level relationships with customers to maximize contract renewal rates.Ensure timely follow up to customer surveys after service interactions; implementing improvementmeasures where the need is identified.Responsible for ensuring service support is in place for all products and services offered to the marketby Getinge.Manage and support subcontractors and distributors representing Getinge across the UK & Ireland.