Andrew Masih

Technical Support Analyst @Windcave

Provide Enterprise level support and communicate with external customers to provide meaningful analysis of issues, provide articulated and meaningful insights to on-going problems\\\\n• Provide project support for implementation strategies; work closely with project leads to provide high quality project delivery with specific time frames\\\\n• Incident management/notification analysis and response, Information feedback/feed forward\\\\n• Use JIRA to log and monitor escalated tickets\\\\n• Providing remote desktop support to Windcave customers to help integrate and install the Windcave APIs, both E-Commerce and physical POS including Oracle Simphony/RES, Guestline, Shopify and Xero. With exposure to HTTP, HTML, Web Services & REST\\\\n• Contribute and deliver high quality technical support to the Windcave customers through thorough analysis of technical problems\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n