Andrew Martyn
Customs Key Account Manager @DFDS
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WORK HISTORY
Customs Key Account Manager @DFDS
Belfast, GB
Managing International Key Accounts: The primary responsibility involves managing international key accounts for major food manufacturers and retailers. This includes overseeing the entire logistics operation to ensure that goods are transported seamlessly across borders, adhering to all customs regulations and standards.Business Development: A crucial aspect of the role is to grow business opportunities with existing clients. This involves leveraging industry knowledge to support sales teams, identifying potential areas for expansion, and developing strategies to enhance client relationships and drive revenue growth.Proactive Problem-Solving: The Customs Key Account Manager must proactively tackle challenges that arise in the logistics process. This includes continuously evaluating current practices to ensure they meet Key Performance Indicators (KPIs) and drive customer savings. By staying ahead of potential issues, the manager ensures that operations remain smooth and efficient.Implementation of New Processes: Leading the implementation of new processes is another critical responsibility. This includes staying updated with HMRC and other regulatory changes, ensuring that all new procedures are integrated seamlessly into the existing operations. The manager must ensure that the company remains compliant with all regulatory requirements.AEO Compliance: Maintaining Authorised Economic Operator (AEO) compliance is essential. The manager collaborates closely with the Commercial Director to secure and maintain new business, ensuring that all operations meet the stringent standards required for AEO certification.Project Leadership: The role involves spearheading projects aimed at enhancing shipping routes and standardising practices across acquired companies. This includes identifying inefficiencies in current routes and processes, and implementing improvements to optimise logistics operations.
EDUCATION
The Open University
Bachelor of Laws - LLB, Law
The Open University
Bachelor of Laws - LLB
West Kent College
National diploma in theatre production, Visual and Performing Arts
ABOUT ANDREW MARTYN
As an extremely experienced UK customs and compliance specialist, I have extensive practical experience in the import, export, movement, transfer, and transit of goods. My qualifications and professional memberships, including being a full member of the Chartered Institute of Export and International Trade and the British International Freight Association (BIFA), have equipped me with the expertise to handle complex logistics and compliance challenges.Following a period of constant change within the customs world, I have been lucky enough to be at the forefront of implementing these changes, working alongside all stakeholders including HMRC, trade bodies, large scale manufactures, logistics companies, and multiple customs brokers.I have a vast experience within the customer sales and service industry. With a comprehensive knowledge of dealing with customers, both face to face and over the phone, I strive to ensure that the customer needs are dealt with both quickly and efficiently.I have an active operation and provide day-to-day solutions to my growing client base through a determined approach to maximizing service criteria.Recent projects I have led include the implementation of new customs procedures such as CDS, The Northern Ireland Protocol, the Border Target Operating Model, SAP S4 integration, and multi country role out of customs compliance analytics tools.
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