Andrew Linski

About Andrew Linski

The best lessons come from working together with a team to achieve a common goal.…

Experience

1. Management Consulting Director

   Alvarez & Marsal

   Feb 2015 — Present · Chicago, IL, US

   I work together with clients from various industries to utilize the power of data analytics and AI to tackle business obstacles. My passion is to work side-by-side with clients, delve into the details, and drive change to enhance customer and employee experiences. My areas of expertise include:Customer-Centric Operating Models: I help develop and refine operating models that focus on customer experience using lean methodologies and data-driven insights. This approach results in increased customer engagement.Contact Center Outsourcing and Vendor Management: I assist clients in managing vendor relationships and outsourcing arrangements, transforming cost centers into value-added resources that deliver exceptional customer experiences.Omnichannel Evolution: I help transform communication into true omnichannel interfaces by integrating generative AI chatbots, SMS/texting, self-service, mobile applications, and more.Operationalizing Technology: I help clients with CRM (e.g, Salesforce, Zendesk), analytics, telephony systems (e.g, CTI, IVR, ACD), quality systems, and leverage advanced cloud and SaaS platforms, incorporating AI functionalities for better outcomes. Change Management: I collaborate with teams to develop and implement change and communication strategies for solution adoption, ensuring smooth transitions, alignment, and benefits realization.

Education

• Milwaukee Area Technical College

  Associate of Science (A.S.), Computer and Information Sciences

  2002 — 2005

• University of Phoenix

  Bachelor of Science (B.S.), Business Administration & Management

  2005 — 2013

Skills

• Sales Management
• Pay for Performance
• Workforce Management
• Vendor Management
• Consolidation
• Cross-Functional Team Leadership
• Problem Solving
• Telemarketing
• Culture Change
• Mobile Strategy
• Salesforce.com
• Operations Management
• Account Management
• Sales Operations
• Training
• Customer Retention
• Retention Programs
• Call Center
• Strategic Planning
• Broadband
• Employee Engagement
• Team Leadership
• Forecasting
• Performance Improvement
• Program Management
• Customer Service
• Customer Experience
• Process Improvement
• P&L Management
• Budgeting
• Customer Self Service
• Leadership
• Consulting
• Sales
• Restructuring
• Mac
• Management
• Billing Systems
• Telecommunications
• Performance Management