Andrew Kellman

About Andrew Kellman

25 years in technical service & sales support sectors. Current Trajectory Interest…

Experience

1. Senior Technical Support Engineer

   Qualys

   May 2021 — Present

   Service Account Ownership for large Enterprise Companies.** Handling S1-S3 Escalations with Client, TPM\'s, TAM\'s, SA\'s & Internal Teams to drive solutions in supporting the Qualys Cloud Suite.** Subject matter expertise in SAML SSO (IDP > SP Integrations)** Collaborate with Customer, Product, Operations, and Engineering team members to identify, validate, communicate, and track vulnerabilities in assets, applications, and networks.** Handle escalated or platform-wide Incident Mgmt Tickets for preventing business impact.** Work with engineering, QA, product, and operations teams to help resolve design flaws, and bug fixes, and improve products.** Assist Management in handling escalated issues for fast resolution

Skills

• Security
• Pci Dss
• Saml 2.0
• Analysis
• Associate Development
• Internet Protocol Suite (Tcp/Ip)
• Inventory Management
• Microsoft Excel
• Web Application Security
• Cloud Computing
• Vip
• Tcp/Ip Stack
• Training
• Qualys
• Java
• Xml
• Enterprise Software
• Leadership
• Microsoft Office
• Dispatching
• Vulnerability Management
• Project Management
• Data Analysis
• E-Commerce
• Project Planning
• Network Security
• Security Assertion Markup Language (Saml)
• Customer Service
• Budgets
• Ethernet
• Sales
• Troubleshooting
• Workforce Planning
• Call Centers
• Data Mining
• Team Building
• Routing
• Payment Card Industry Data Security Standard (Pci Dss)
• Management
• Customer Satisfaction