Andrew Gonçalves
Vice President of Customer Experience @Superna
Signup · Get unlimited contacts
WORK HISTORY
Vice President of Customer Experience @Superna
Ottawa, ON, CA
EDUCATION
Algonquin College of Applied Arts and Technology
Computer Science
ABOUT ANDREW GONÇALVES
I lead customer experience teams across Success, Support, and Services with a focus on making sure the post-sales experience actually delivers. Whether it\'s helping customers adopt a product, resolve an issue, or get the most out of a professional services engagement, I care about the full journey and how it connects back to the business.Most of my work has been in SaaS, leading CX for mid-market and enterprise customers. I’ve built programs from scratch and helped established ones scale or shift direction. I’m especially interested in how CX teams can drive retention and growth by understanding what customers need before problems happen and designing systems that can scale without losing the human side.I’m hands-on when I need to be but I also think long-term: how to build a team that can support customers well, how to use data to spot issues early, and how to make sure what we learn from customers gets back to Product, Sales, and the rest of the org.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.