Andrew Love
Lead, IT Service Management @NewDay
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WORK HISTORY
Lead, IT Service Management @NewDay
Leeds, GB
Responsible for Problem Management and root cause analysis (RCA) for technology stack (Software/Digital, Infrastructure, Security, Data Platforms) to achieve positive outcomes and improvements- Leading on the transformation of Problem Management transformation to maximise it as a mechanism for strategic improvement- Development and delivery of key service management BI and analytics, improving stakeholder visibility, identify improvement opportunities, and improve performance through metrics- Risk and control oversight across multiple technologies and teams- Data management oversight across multiple technologies and teams - Management and lead on key technology based audits
EDUCATION
Leeds Beckett University
Bachelor of Arts (BA), Business Information Management
SKILLS
ABOUT ANDREW LOVE
Experienced Head of Support, Service Management Leader, Application Support Manager…
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